Refund Policy

Email support@framiostudio.com for account help, technical problems, subscriptions, cancellation, billing, and refund requests. We review your account and generation history and may provide troubleshooting, regeneration, consumed-credit restoration, cancellation help, another reasonable resolution, or an eligible cash refund.

Checkout is not active, so there are currently no live subscription or top-up cash payments to refund. Payment-provider and cash-refund procedures will be added and legally reviewed before checkout launches.

Cancellation takes effect at the end of the current paid billing period. No further renewals occur after cancellation, and plan access and remaining monthly credits continue until the period end date.

Monthly credits expire at the end of the billing period, do not roll over, and are not redeemable for cash. Not using all included credits does not automatically create a refund entitlement.

Top-up credits are valid for 12 months from purchase. They are non-transferable, do not renew automatically, and have no cash value.

Once a generation, enhancement, edit, or regeneration is submitted and processing has begun, consumed credits are generally non-refundable when a usable result is delivered, except where required by applicable law.

If an operation fails because of a verified technical failure and no usable result is delivered, the consumed credits will normally be restored. Duplicate deductions are corrected. Credit restoration returns a service entitlement and is different from a cash refund; a technical failure does not automatically produce a cash refund.

Contact support@framiostudio.com with the account email and relevant job reference so we can investigate.

Cash refund requests are reviewed case by case. We consider what and when you purchased, whether the Service worked as described, credits used, results delivered, use of outputs, account or billing errors, mandatory rights, and anything else you tell us.

Downloading, upscaling, exporting, or materially using an output may be considered as evidence that the service was delivered, but it is only one factor and is never the sole automatic reason for denial. If you bought the wrong plan or pack and have not used its credits, contact us promptly for review.

AI results vary. Subjective dissatisfaction alone does not automatically guarantee a cash refund. We will still review your circumstances and may offer troubleshooting, regeneration, credit restoration, or another reasonable resolution. There is no universal free-redo or satisfaction guarantee, and mandatory rights remain unaffected.

Nothing in this Policy limits consumer rights that cannot be waived under applicable law. If you live in the EU, UK, or another region with a statutory cooling-off period, a withdrawal right may apply.

For a digital service that begins immediately, the effect on withdrawal rights depends on applicable law and the purchase flow. Express prior consent to immediate performance and acknowledgement of its effect may be required during checkout. Acceptance of these policies alone does not mean that consent has been given or that a withdrawal right has been validly waived.

Email support@framiostudio.com from your account address. Include the relevant job reference, a short description, and whether you seek credit restoration. Cash-payment procedures will be published before checkout is enabled.

See also our Terms of Service and Privacy Policy.